MSP success story
How ARS Technology drove 20% YoY services revenue growth with OpenText Cybersecurity
- 20% YoY services revenue growth
- 2,000+ endpoints managed
- 14-year OpenText Cybersecurity partnership
- Endpoint Protection, MDR, email security, business continuity, and backup
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Scale your cybersecurity business!
20% YoY growth
2,000+ endpoints
Managed through OpenText Cybersecurity.
Unified platform
Built for MSP growth
The challenge
Fragmented cybersecurity tools were limiting scale
ARS Technology needed a better way to manage cybersecurity services across customer environments. The company faced fragmented solutions from multiple vendors, limited integration, and vendor relationships that did not always provide the care and support required when critical security issues arose.
For an MSP, that kind of complexity creates real friction: more consoles, more handoffs, more support overhead, and a harder path to consistent customer value.
Too many
disconnected vendors
Multiple tools made cybersecurity harder to manage and harder to scale.
Limited
integration
Without a unified approach, service delivery required more manual effort.
Support
mattered
ARS needed a cybersecurity partner that could help solve problems, not just sell products.
A 14-year partnership built on trust, support, and customer care
ARS Technology’s relationship with OpenText Cybersecurity spans 14 years, evolving through acquisitions and platform developments. For ARS, the partnership became more than product satisfaction. It gave the company confidence in competitive situations because the technology worked, the support organization was trusted, and the solutions fit into broader customer cybersecurity strategies.
Alex Serrano
President & Lead Technology
Consultant, ARS Technology
The solution
Powerful endpoint security that simply works
ARS Technology uses OpenText Core Endpoint Protection and OpenText Core MDR as the foundation for its cybersecurity growth. According to the success story, these solutions helped ARS transform service delivery through reliability, ease of management, and centralized monitoring across customer environments.
OpenText Core Endpoint Protection
Helps ARS build a trusted security foundation for customers with endpoint protection that is effective, lightweight, and reliable.
OpenText Core MDR
Extends endpoint protection with threat hunting and 24/7 SOC support for malware, ransomware, and phishing threats.
OpenText Secure Cloud
Gives ARS a unified console to monitor customer environments, review security posture, and manage multiple security layers from one platform.
Email security, continuity, and backup
Help ARS expand customer relationships by supporting protection, detection, and recovery through one partner ecosystem.
The operational value
Centralized management helped ARS scale without proportional overhead
OpenText Secure Cloud gave ARS centralized visibility and control across customer environments. ARS can review security posture, see the context behind flagged issues, and demonstrate which threats were stopped across security layers during business reviews.
That visibility helped ARS turn cybersecurity into a stronger customer retention and account expansion motion.
Streamlined operations
Centralized monitoring reduced day-to-day management complexity.
Faster onboarding
ARS cited fast installation and easy management as factors that helped turn migrations into growth opportunities.
ARS can show customers what threats were stopped and how their security investment is working.
Stickier accounts
Integrated services created deeper customer relationships and higher switching costs.
Growth model
From endpoint protection to broader cyber resilience
ARS built a deliberate expansion model with OpenText Cybersecurity. The MSP starts with the customer’s most urgent need, often endpoint protection, then expands into MDR, email security, business continuity, and backup as trust and measurable results grow.
Alex Serrano
President & Lead Technology
Consultant, ARS Technology
Growth path
Step 1
Start with protection
ARS uses OpenText Core Endpoint Protection to create a security foundation.
Expand into response
OpenText Core MDR adds monitoring, threat hunting, and SOC support.
Step 2
Build cyber resilience
Email security, continuity, and backup create a broader lifecycle approach across protection, detection, and recovery.
Step 3
The results
Scalable growth, stronger retention, and deeper customer relationships
20% YoY services revenue growth
2,000+ endpoints managed
With continued growth through competitive migrations.Managed through OpenText Cybersecurity.
Multiple security layers managed through one platform
Endpoint protection, MDR, email security, business continuity, and backup.
Improved customer retention
Integrated service offerings helped create stronger long-term customer relationships.
Resilience with Opentext CyberSecurity
Helping customers stay protected, responsive, and recoverable
Protect
Endpoint protection helps stop threats before they disrupt operations.
Detect and respond
MDR adds monitoring, threat hunting, and expert support.
Recover
Continuity and backup help customers maintain access and recover when incidents happen.