How IT.ie streamlined operations, improved Microsoft security services, and scaled growth with OpenText
See how IT.ie consolidated vendors, automated billing, improved Microsoft security posture management, and expanded service offerings with OpenText Сybersecurity Secure Cloud and Microsoft CSP solutions.
- 300+ customers supported
- 200–250+ Microsoft tenants managed
- 4 OpenText services deployed and growing
- Significant operational time savings through automation
Become an OpenText partner
300+
customers
Supporting organizations throughout Ireland and internationally.
200–250+ Microsoft tenants
Managed through centralized OpenText Сybersecurity tools.
Multiple services
Automation-first approach
Reducing manual effort across departments.
The challenge
Growing MSP operations required greater efficiency and scale
As IT.ie expanded its customer base, managing Microsoft environments, licensing, billing, security assessments, and operational workflows became increasingly complex.
The company needed a way to simplify day-to-day operations while creating a scalable platform capable of supporting future growth. Vendor sprawl, manual processes, and fragmented systems created unnecessary administrative overhead that limited efficiency.
Operational complexity
Multiple systems and vendors increased management overhead.
Manual billing processes
Scaling challenges
Security management demands
The OpenText approach
Simplifying operations through consolidation and automation
OpenText focused on helping IT.ie streamline operations from the beginning of the relationship. Rather than concentrating solely on products, the partnership focused on simplifying how the MSP operated through vendor consolidation, automation, and process improvements.
By consolidating services and introducing integrated operational workflows, IT.ie reduced manual effort and created a more scalable service delivery model.
The biggest fundamental way OpenText helped us very early on in the relationship was vendor consolidation and automation. They helped make things operationally simple.
Automation that scales
Automated billing reduced administrative overhead
One of the most impactful improvements came through automation. OpenText introduced a third-party integration that enabled IT.ie to fully automate its billing processes.
This eliminated significant manual effort, reduced the need for additional administrative staff, and created ongoing operational efficiencies across the business.
Integrated
billing
Reduced administrative workload
Improved
scalability
Growth without proportional increases in staffing.
Operational
efficiency
More time available for customer-facing activities.
The journey is just beginning under the new OpenText brand and what else they have to offer.
OpenText Secure Cloud
One platform supporting multiple business functions
OpenText Secure Cloud became a platform used across multiple departments within IT.ie. Rather than serving only technical teams, the platform supports accounting, ordering, service delivery, and support functions.
This broad adoption helped create operational consistency while giving teams access to the information they need to serve customers efficiently.
IT operations
Centralized management and service delivery.
Accounting teams
Improved visibility into customer subscriptions and billing.
Ordering teams
Streamlined provisioning and service management.
Support teams
Partner support that feels personal
Enterprise-scale resources with direct access to experts
For many MSPs, working with a large vendor can create barriers to support. IT.ie experienced the opposite.
OpenText provided direct access to account managers, technical resources, and Microsoft specialists who helped with customer opportunities, technical challenges, and pre-sales engagements.
The biggest surprise to us with using such a large company like OpenText was access to people.
Dedicated account managers
Direct access to trusted advisors.
Technical
expertise
Pre-sales
assistance
Microsoft engagement
Improving Microsoft security posture
Helping customers strengthen Microsoft Secure Score
Security remains a core objective for both Microsoft and IT.ie. Through OpenText tools and guidance, IT.ie is helping customers improve their Microsoft Secure Score and strengthen their overall security posture.
OpenText provides reporting, visibility, and training that helps engineers identify security gaps and prioritize improvements across customer environments.
Microsoft Secure Score optimization
Helping customers achieve stronger security benchmarks.
Security gap identification
Visibility into misconfigurations and risk areas.
Engineer
enablement
Training and education for customer success teams.
Continuous improvement
Ongoing security posture management.
Audit reporting that saves time
Reducing assessment effort across hundreds of Microsoft tenants
One of the most valuable capabilities for IT.ie is the OpenText security audit reporting functionality.
Instead of requiring engineers to manually investigate individual tenants, automated reporting provides rapid visibility into security gaps and recommended actions.
For an MSP managing hundreds of Microsoft environments, the time savings are substantial.
The Secure audit report is invaluable. It’s knocking probably a half day or a day worth of man hours per tenant.
Up to one day saved per tenant
Reduced manual investigation and assessment work.
200–250+ tenants managed
Centralized reporting at scale.
Faster customer reviews
Immediate visibility into security posture.
More productive engineers
Results
300+ customers supported
Across Ireland and international markets.
200–250+ Microsoft tenants managed
Using centralized OpenText tools.
Four OpenText services deployed
With plans for continued expansion.
Reduced operational overhead
Improved customer security posture
Helping customers increase Microsoft Secure Scores.
Greater business scalability
Supporting continued MSP growth.
The service offering is amazing. The depth and breadth of the solutions that are on offer, and the access to the people, is really impressive. I would absolutely recommend OpenText.
Partnership
Ready to simplify MSP operations and strengthen customer security?
See how OpenText helps MSPs automate operations, improve Microsoft security posture management, simplify billing, and accelerate recurring revenue growth through OpenText Secure Cloud and Microsoft CSP solutions.
