How Seriun reduced cloud spend by nearly £10,000 with OpenText
By working with OpenText Cybersecurity as its cybersecurity cloud service provider (CSP), Seriun pinpointed hidden inefficiencies, streamlined its cloud usage, and recovered around £10,000 that could be reinvested where it really counts: innovation and growth.
- 10,000 endpoints managed
- 12,000 Microsoft licenses migrated
- Migration completed in just 2 weeks
- £10,000 in avoided billing costs
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10,000
endpoints managed
Supporting customers across a wide range of industries.
12,000
Microsoft licenses migrated
Successfully moved to OpenText Cybersecurity’s CSP platform.
2-week
migration
Minimal internal effort required.
£10,000
cost avoidance
OpenText Cybersecurity helped resolve a significant Microsoft billing issue.
The challenge
Managing vendor relationships and Microsoft licensing had become increasingly difficult
As Seriun continued to grow its managed services business, maintaining strong relationships with major technology vendors became increasingly important. The company faced challenges navigating Microsoft programs, managing licensing complexity, and getting the support needed to serve customers efficiently.
At the same time, Seriun wanted to expand its cybersecurity services portfolio and strengthen relationships with vendors that could help support long-term growth.
Licensing complexity
Managing Microsoft licensing at scale required significant expertise.
Limited vendor support
Previous providers delivered less assistance and strategic guidance.
Growing customer requirements
Customers demanded broader security and cloud services.
Operational overhead
Why OpenText
More than a technology provider, a strategic partner
Seriun initially engaged OpenText Cybersecurity around advanced endpoint threat protection. However, as the relationship developed, the company discovered a broader portfolio of services, expertise, and support that extended well beyond a single product.
OpenText Cybersecurity helped bridge communication gaps with major vendors, strengthen Microsoft engagement, and provide guidance that improved business operations across multiple areas.
OpenText Cybersecurity helped us and really closed some of the loops around the conversations that we have with the big vendors. That made a significant difference in what we do with customers now.
Expanding beyond endpoint protection
From one solution to a growing portfolio of services
What began with endpoint threat protection quickly expanded into a broader partnership. After gaining visibility into the wider OpenText Cybersecurity portfolio, Seriun adopted multiple services across the platform to support customer growth and operational efficiency.
This expansion allowed Seriun to consolidate vendor relationships while delivering additional value to customers.
Advanced endpoint protection
Helping customers strengthen endpoint security.
Microsoft CSP services
Simplified licensing management and administration.
Cloud and security services
Additional solutions delivered through a single partner.
Growth-ready platform
A foundation for future service expansion.
Originally we approached OpenText Cybersecurity interested in advanced endpoint threat protection. Today we consume three or four services across the portfolio.
A large-scale Microsoft migration made easy
Migrating 12,000 Microsoft licenses with minimal internal effort
One of the most significant projects in the partnership involved moving Seriun’s Microsoft licensing business to OpenText Cybersecurity.
The migration included approximately 800 licensing lines representing more than 12,000 licenses. OpenText Cybersecurity handled planning, coordination, scheduling, and execution, allowing Seriun’s team to remain focused on customers and day-to-day operations.
Jack and the team at OpenText Cybersecurity took that on board, planned it, scheduled it, and my team essentially did very little in that process.
12,000 licenses migrated
Large-scale migration executed successfully.
800 licensing lines transferred
Complex environments managed efficiently.
Minimal internal workload
Completed in two weeks
Fast execution with limited disruption.
Improving Microsoft engagement
A stronger relationship with Microsoft
Seriun found that OpenText Cybersecurity helped improve communication and collaboration with Microsoft. As Microsoft programs, pricing models, and cloud services continue to evolve, OpenText Cybersecurity acted as an advocate and advisor, helping Seriun navigate changes and avoid surprises.
This additional layer of support created confidence and reduced risk for both Seriun and its customers.
Microsoft expertise
Guidance through licensing and program changes.
Faster escalation paths
Access to resources when issues arise.
Reduced surprises
Proactive communication around changes.
Strategic guidance
Support aligned with business growth goals.
Going beyond traditional CSP support
Resolving a £10,000 billing issue
The value of the partnership became especially clear when Seriun faced a potential Microsoft billing issue worth approximately £10,000.
OpenText Cybersecurity escalated the matter through Microsoft channels and successfully resolved the problem, eliminating unnecessary costs and demonstrating a commitment that extended beyond typical CSP support expectations.
They escalated it through Microsoft channels, somehow managed to sort it out for us, and we didn’t have to pay that bill.
Preparing for future growth
Building new opportunities around AI and business transformation
As customer needs evolve, Seriun continues to explore new service opportunities in artificial intelligence, Microsoft Copilot, automation, and process improvement initiatives.
OpenText Cybersecurity remains a strategic partner in helping the business evaluate, launch, and scale these new offerings while maintaining a strong operational foundation
Artificial Intelligence
Supporting customers with emerging AI initiatives.
Microsoft Copilot
Helping organizations adopt new productivity capabilities.
Process improvement
Driving greater efficiency and automation.
Business growth
Expanding services through trusted partnerships.
Results
10,000 endpoints supported
Across a diverse customer base.
12,000 licenses migrated
Using centralized OpenText Cybersecurity tools.
2-week migration timeline
Fast and efficient implementation.
£10,000 cost avoidance
Multiple OpenText Cybersecurity
services adopted
Expanded from endpoint security to broader solutions.
Improved Microsoft relationship
It’s a true partnership. It’s not just about selling you something and moving on to the next thing. We feel supported. We feel that it’s a partnership rather than a supplier-customer relationship.
Partnership
Ready to grow your MSP business with a true partner?
See how OpenText Cybersecurity helps MSPs simplify Microsoft licensing management, strengthen security offerings, improve operational efficiency, and unlock new opportunities for growth.
